FREQUENTLY ASKED QUESTIONS
At Irvaan, we ensure that every product is delivered exactly as shown in the images. What you see is what you get—same quality, same freshness, and same premium packaging.
We’re here to help. If you receive a damaged or wrong item, please contact our support team within 24–48 hours with photos, and we’ll arrange a replacement or refund as per our policy.
If you need to return a product, we’ve made the process simple and hassle-free:
- Step 1: Contact our support team within 24–48 hours of delivery.
- Step 2: Share your order details along with clear photos of the product (if damaged, incorrect, or defective).
- Step 3: Our team will review your request and arrange a replacement or refund as per our policy.
- Step 4: If required, we’ll schedule a pickup or guide you through the return process.
We aim to ensure a smooth experience and complete customer satisfaction with every Irvaan order.
Yes, once your order is shipped, you will receive a tracking link via SMS/Email to monitor your delivery in real-time.
Yes, all transactions are secured with trusted and encrypted payment gateways, ensuring your payment details are completely safe.